We only collect and use individual user details where we have legitimate business reasons and where we are legally entitled to do so. We reserve the right to access and disclose personal data to comply with applicable laws and lawful government requests, to operate our systems properly and to protect both ourselves and our users. We may also use service providers to help us run the Website or services available on the Website. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, in compliance with data protection legislation.
For more information, see the Internet Advertising Bureau website www.youronlinechoices.com/uk.
We do our utmost to protect user privacy through the appropriate use of security technology, we ensure that we have appropriate physical and technological security measures to protect your information, and we ensure that when we outsource any processes that the service provider has appropriate security measures.
From time to time, we may request information from site visitors via electronic surveys. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose information in response to these surveys. Information requested may include demographic information (such as region, age, medical information). Survey information will be used for purposes of monitoring or improving your navigation and use of this site, and to send you information that may be of interest to you.
We plan to send information primarily via email or surface mail to those interested in the Company and its products. Some users who provide their phone number, at their own option, may receive information by phone. Out of respect for the privacy of our users we will present the option to not receive these types of communications.
We may share aggregated demographic information with our partners, such as national associations. This is not linked to any personal information that can identify any individual person.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. They help us to improve our Website and to deliver many of the functions that make your browser experience more user friendly. Cookies also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information while on our site.
If you wish to remove your information from our mailing list database so as not to receive future communications from us, you can opt out using our Contact Us form. Should you wish to correct or update any information you have previously provided, please use the same form.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you are aged 18 or under, please get your parent’s/guardian’s permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.
The Data Controller for the Website and services provided through the Website is Utilities Direct Ltd, 1st Floor, 22 Queensbridge, The Lakes, Northampton, NN4 7BF.
If you would like to obtain a copy of the personal data we hold on you, or have any queries regarding the Company’s use of personal data please submit your request using our Contact Us form.